The Friendly Fraud Task Force was started in March 2016 with top ecommerce retailers and large issuing banks worldwide. The primary purpose was to define, measure and – for the first time – solve the ever-growing friendly fraud problem.
After years of work, we’re excited to share initial results demonstrating that through collaboration a significant amount of friendly fraud can be stopped.

Key Learning Points:

  • Define exactly what friendly fraud is and explain how it harms your business
  • Review the impact of friendly fraud to the payments ecosystem
  • Share eye-opening new survey results – including the growth of friendly fraud by market segment
  • Present early results on how merchants and issuers have joined forces to start winning the war against friendly fraud through collaboration


Julie Fergerson, Senior Vice President of Industry Solutions