Gary Beck is awesome.
Kathleen Butler has over 20 years of experience in strategic client development and has spent the last 13 years at Discover. Prior to joining Discover, she managed the Walmart and Sam’s Club business for First Data. Her vast experience spans across e-commerce, recurring payments, marketing, chargeback management, and operations. Kathleen is an innovative thought leader and trusted advisor working with clients to identify and solution complex issues.
Josh MathersChairman – PaymentsEd Forum, Symantec
Josh Mathers is a Sr. Product Manager of eCommerce at Norton LifeLock and previously led global payment operations at LifeLock for over 5 years with an emphasis on improving the subscription billing lifecycle, payment operations, and improving customer retention. Josh has been with PaymentsEd for over 5 years serving in various leadership and supporting roles.
Kevin SalernoVice-Chairman – PaymentsEd Forum, Constant Contact
Kevin Salerno has more than 18 years of software development experience and is currently the Billing And Payments Architect at Constant Contact. Over the past 10 years, he has worked as a development lead in designing and implementing enterprise business systems and applications. A key focus of his has been designing and building a billing and payments solution that could scale to support Constant Contact’s evolving product catalog and maturing business models. Kevin plays a vital role in ensuring the payments solution minimizes organizational costs and customer friction while maximizing revenue and customer retention.
Jennifer Dailey-HelgestadTreasurer – PaymentsEd Forum, Amazon
Jennifer Dailey-Helgestad is a Senior Manager in the Payments Business Operations team for Amazon. She oversees the global team responsible for oversight of Payment Partners and the teams that liaisons between the Customer Service organization and Payments. Her teams focus on removing payment friction for customers while continuously improving the operational support for the multitude of Amazon businesses.
Laura is the Payments Ed Forum Executive Director. She was the Sr. Credit Risk Operations Manager, eCommerce, Advance Auto Parts responsible for the areas of payments, risk, disputes, and fraud for Advance Auto Parts. She handled B2C eCommerce and Commercial eCommerce recurring billing channels. Previously Laura held positions with ShopNBC/Evine handling the operational portion of the Credit Department: including risk, fraud, and an inbound payment unit. Prior to moving into the retail & ecommerce environment, Laura handled fraud and investigations on credit, debit and commercial cards for two national banks.
Polly BauerFounding Chairman
Founding chairman of the Payments Education Forum, Polly’s credit card expertise spans 45 years. She is past President and CEO of The Home Shopping Network Credit Corporation and best selling author of the award winning book The Plastic Effect. Her passion and commitment to helping merchants and consumers stay credit savvy, credit smart and payments profitable fuels her keynote speeches and drives her consulting business.
Joan Radtke is the former Sr Director of Payments at EVINE Live, a digital commerce company that offers customers multiple ways to shop and interact via television, online, and on mobile devices. Joan has been in the CNP industry for 20+ years and is recognized as a teacher, mentor, and guide in the credit card payments environment.
An executive leader skilled in analyzing existing operations, building and implementing new strategies, processes, and technologies that improve productivity, customer satisfaction and efficiency. A payments professional leader who has volunteered countless hours to shaping PaymentsEd focused on educating payment professionals.
Jay MatthewsSecretary – PaymentsEd Forum, Verizon Media
Jay Matthews has worked in the area of billing and payments for 20+ years. His areas of responsibility include payments and fraud mitigation strategy and billing process management. During his time in the industry, Jay has had the opportunity to view payments from three different functional areas, Finance, Operations, and Marketing, which has given him a unique perspective on strategy development. Jay holds a B.S. in Economics from Pamplin College of Business at Virginia Polytechnic Institute and State University.