Maggie Cheung is the SVP of Operations at Spokeo in Pasadena, CA. She leads the Payments and Fraud, Customer Care, and the B2B teams. She is responsible for ensuring a frictionless payment experience and providing top-notch customer service for the subscribers. Her team works closely with the engineering, product, and finance teams, as well asvendors, to drive customer satisfaction and to reduce subscriber churn. She understands the critical role that payments and customer service experiences play in the customer journey and is committed to providing a secure, convenient, and seamless payment experience for all the customers.