Leveling the Dispute Curve Verifi & Visa Response to COVID-19 Related Disputes

In this webinar, we’ll explore the challenges sellers are facing related to payments in these COVID times, with supporting data and examples provided by Verifi and Visa.
We’ll dive into how a seller can reduce and even stop the surge of disputes by increasing transparency of purchase data and setting customer expectations to align with operational challenges that a seller may be experiencing during this trying time.
Finally, we’ll cover some of the updates made on the network side to help sellers mitigate the impact COVID-19 has on payments.
You Will Learn:
  • Customer shifts in purchase behavior
  • Seller best practices to deflect and mitigate disputes
  • What to prepare for in the near future
Matthew Katz, CEO, Verifi
Liz Chaffin, Vice President Product Management, Visa