Monica Edelen is the Billing Operations Manager at HomeServe USA and has worked in the billing and payments industry for 9 years. Monica continuously drives process improvements to ensure compliance with payment security standards. In a high-volume transaction environment, she has established processes through analyzing key data statistics which resulted in collection rates reaching an all-time high. With her extensive experience in the RFP process, Monica has been able to streamline HomeServe’s payment processing and drive cost savings through collaboration and negotiation between the company and potential vendor.