PaymentsEd

The Art of Selective Friction in Modern Checkout

Monday, July 27, 2026 at 2:30 PM - 3:15 PM
Grand Ballroom C
Concurrent Session

Session Description

Merchants chase frictionless checkout, but the right friction can improve trust, reduce disputes, and raise approval rates. This session challenges conventional thinking and shows when step-ups actually help. Learn how to optimize 3DS in both mandated and non-mandated countries, apply 3DS2 exemptions (TRA, MIT, low-value) strategically, account for issuer behavior across markets, and use data-driven testing to balance speed, security, compliance, and customer experience.

Speaker

Devang Gaur

Senior Product Manager, Payments & Risk, Adobe