PaymentsEd

Customer Context Converts: Boosting Retention and Revenue with Metadata

Tuesday, July 28, 2026 at 10:30 AM - 11:15 PM
Grand Ballroom C
Concurrent Session

Session Description

To design the most effective conversion funnel, you need to thoroughly understand your customer base and their payment preferences. Unfortunately, the default data stored in digital transactions provides little clarity about buyer characteristics. In this session, we’ll all explore practical scenarios in which merchants use enriched transaction data to improve customer retention and lifetime value.

Speakers

Dr. Robert Clewley

Product Lead, Pagos

David Newell

Senior Director of Growth & Performance Marketing, LastPass

Adam Hollenberg

Head of Payment Strategy, Discord