Interested in payments education? Join other payments experts as part of the PaymentsEd Forum Advisory board of directors.
Participation provides Advisory board members high level interaction and relationship building with merchants, acquirers, card companies, and service providers who influence the direction of the industry, the scope of the PaymentsEd Forum and the content of the annual event. Board companies and their representatives enjoy high visibility as representatives of the PaymentsEd Forum in all meetings, communications, promotional materials, and the web site. PaymentsEd Forum Board member companies have the flexibility to appoint and change their company representative for board meeting participation with approval of the PaymentsEd Forum Merchant Board.
Board Members are able to influence card not present processing protocol and strengthen merchant education in this targeted market segment. Serving as payments experts they help members follow the rules, remain in good standing with their processors, lower fraud and chargebacks, reduce potential costs, and avoid penalties and fines across all merchants in the industry.
In her role as SVP, Everyday Spend Merchant Sales for Visa, Inc., based in Wilmington Delaware, Sharon Haines leads teams that work with Billers, Restaurants and Fuel merchants to improve their utilization of and value derived from the Visa Network. Sharon and her team have been instrumental in gathering feedback from merchants, acquirers and processors about pain points, challenges and needs in payments processing and sharing this information with Visa’s product, risk and compliance teams to advocate for change and drive improvements to the payments ecosystem for the merchant community.
Lisa has over 20 years of experience in Risk Management, Strategic Client Management, Payments Operations, eCommerce and Recurring payments strategy and has served a wide range of online retail merchants and acquirers, including Victoria’s Secret Catalogue, Nordstrom.com and Litle&Co/Vantiv and Chase Paymentech. In both her current and prior roles, Lisa’s focus has been on building teams, process and procedure to mitigate and fight fraud and driving client satisfaction, representing the voice of the customer as an internal advocate as well as with payment brands and industry organizations.
Kathleen Butler has over 20 years of experience in strategic client development and has spent the last 13 years at Discover. Prior to joining Discover, she managed the Walmart and Sam’s Club business for First Data. Her vast experience spans across e-commerce, recurring payments, marketing, chargeback management, and operations. Kathleen is an innovative thought leader and trusted advisor working with clients to identify and solution complex issues.
Over a 20-year career in operations, technology and shared services at JP Morgan Chase & Co., Steve was a champion of innovation to maximize fraud prevention, dispute recoveries and cost reduction. He led groups for Fraud, Disputes and Collections that covered internal case management system design, large technology deployments, workforce management & capacity planning, self-service including SMS & email outreach, data infrastructure and off-shoring & near-shoring efforts. His experience in assessing and implementing a wide range of loss mitigation, cost efficiencies and process solutions is a key objective for his role in helping Ethoca clients.
For over four years, Laura has led one of the e-commerce relationship management teams at Vantiv. Prior to Vantiv, she held leadership roles at Nasdaq and WGBH Boston. In her spare time, she enjoys running marathons and describing live theater for the visually impaired. She lives in Ayer, MA with her husband and twin daughters.
JJ Kieley is the Vice President, Payment Consulting Group, US and LAC. The Payments Consulting Group (PCG) is responsible for providing payment processing technical expertise and consulting to American Express merchants, third party processors and payment service providers.
As a member of the PCG organization he is responsible for partnering with merchant-facing, product development and technical organizations within American Express to develop and deliver payment-related solutions for the US and Latin America. These solutions are primarily focused on payment security solutions (e.g. EMV and Safekey) and emerging payment solutions (e.g. digital wallet, in-app and tokenization).
As General Manager, Andrew Monroe leads all operational and commercials teams for the North America region of Ingenico ePayments, focusing on growing clients’ revenues and providing customers with a seamless payment experience.
He has more than 15 years’ experience in eCommerce and sales, managing teams in Fintech organizations in multiple continents, including North America and Europe. His deep understanding of the payments industry and desire to see others succeed allows him to deliver customized solutions, regardless of the industry or region.
John Hierholzer is Vice President of Operations and Infrastructure on the MasterCard North America Market Development team. In this role, he is responsible for defining and driving technology enhancements to improve processing efficiencies. He is also responsible for supporting the rollout of new technologies such as MasterPass, MasterCard Digital Enable Service, Tokenization and BIN expansion in an effort to expand acceptance, cardholder benefits and security of the MasterCard network.
Previously, John was a member of the Global Proxy Office. He also played a key role in MasterCard’s initial public offering and helped facilitate MasterCard’s transition to become a publicly traded company.
In the Group Manager role, Caroley Parsons is responsible for orchestrating the efforts of the National Account Management Team to ensure unparalleled service levels, focusing on building and maintaining long-term relationships with clients specializing in retail, catalog, Internet, and other multi-channel businesses to our top tier customers.
Karen Coffey has been a payments industry enthusiast for over 18 years. Karen’s roles have included client management, training, consulting and strategic planning.
As an international technology industry veteran, Jesus brings over 30 years of experience in commercial, marketing, strategy, operations and technology roles. Prior to Vindicia, Jesus was Head of Marketing for Amdocs in the Caribbean and Latin America region, driving marketing to significantly expand Amdocs’ sales pipeline. Before Amdocs, he was Head of Sales for Utiba (acquired by Amdocs in 2014), focusing on mobile financial services. His experience includes two years as Head of Corporate/B2B and CCO at Cable & Wireless, and 15 years with Motorola. He lives by Vince Lombardi’s motto: “Perfection is not attainable, but if we chase perfection we can catch excellence.” Jesus holds an MBA from Universidad del Zulia (Venezuela), a B.S. in Electronic Engineering from Universidad Rafael Urdaneta (Venezuela), and Advanced Management certifications from Kellogg Institute of Management and IESE (Universidad de Navarra, Spain).
Layne LaBadie is Vice President of Business Development and National Account Management for JCB International Credit Card Co., Ltd. She has over 20 years of experience in the payments industry. Her current responsibilities include Relationship Management, Marketing and growing JCB card acceptance for major accounts in Electronic Commerce, Retail, and Travel and Entertainment.