Lisa has over 20 years of experience in Risk Management, Strategic Client Management, Payments Operations, eCommerce and Recurring payments strategy and has served a wide range of online retail merchants and acquirers, including Victoria’s Secret Catalogue, Nordstrom.com and Litle&Co/Vantiv and Chase Paymentech. In both her current and prior roles, Lisa’s focus has been on building teams, process and procedure to mitigate and fight fraud and driving client satisfaction, representing the voice of the customer as an internal advocate as well as with payment brands and industry organizations.
Interested in payments education? Join other payments experts as part of the PaymentsEd Advisory board of directors.
Participation provides Advisory board members high level interaction and relationship building with merchants, acquirers, card companies, and service providers who influence the direction of the industry, the scope of the PaymentsEd and the content of the annual event. Board companies and their representatives enjoy high visibility as representatives of the PaymentsEd in all meetings, communications, promotional materials, and the web site. PaymentsEd Board member companies have the flexibility to appoint and change their company representative for board meeting participation with approval of the PaymentsEd Merchant Board.
Board Members are able to influence card not present processing protocol and strengthen merchant education in this targeted market segment. Serving as payments experts they help members follow the rules, remain in good standing with their processors, lower fraud and chargebacks, reduce potential costs, and avoid penalties and fines across all merchants in the industry.