Forum 2017 - Seattle

Westin – Seattle, Washington – August 7th – 9th, 2017

1900 5th Avenue · Seattle, Washington, 98101

The PaymentsEd 2017 Forum was be held in beautiful Seattle, Washington from August 7th to 9th and is the best payments education and networking event in the industry. It is the only event focused solely on educational and networking opportunities, where you will learn about everything and anything taking place in the payments industry.

Registration open 1:00 PM – 7:00 PM

Mike Duffy Golf Tournament – 9:00 AM TO 4:00 PM – Sponsored By Kount & FirstData

Come join us for an exciting and fun round of golf where you can network with peers while enjoying amazing views.

  • Where: Coal Creek course at The Golf Club at Newcastle
  • When: August 7th, 9:30 AM
  • Cost: $100/Golfer

Few courses offer views as stunning as the Coal Creek course at The Golf Club at Newcastle. Designed by renowned course architect Robert E. Cupp in consultation with Masters Champion Fred Couples, the course combines characteristics of some of the game’s legendary courses to provide an exceptional playing experience



Women In Payments & Fraud 3:00 PM – 5:00 PM

The PaymentsEd Forum, MRC and Ethoca are partnering to celebrate female professionals in the payments industry and you’re invited to join us.

Now more than ever, women are excelling in fraud and payments and greatly influencing the industry. As this community continues to evolve and diversify, it’s our mission to create opportunities allowing women to empower other women.

This special session – Women In Payments, Risk and Fraud – will be led by female payment industry leaders and will provide you with industry updates, personal insights, and the opportunity to share and network.  There may be a few special surprises too!

Event is free to attend, however space is limited. Please note that you do not need to be a registered attendee of the PaymentsEd Forum event. We look forward to seeing you there.

Sponsored By



First Time Attendee Reception – 5:00 PM – 6:00 PM – Sponsored By ChargebackGurus


Opening Reception – 6:00 PM – 7:30 PM – Sponsored By Ingenico and dLocal


Registration open 7:30 AM – 4:00 PM

Breakfast – 7:30 AM – 8:30 AM


Cafe Connect – 8:00 AM – 5:00 PM – Sponsored By Discover


Daily Welcome – 8:30 AM – 8:45 AM

Keynote Speaker – 8:45 AM – 9:45 AM – Sponsored by Vindicia

Seth Mattison is an internationally renowned expert on workforce trends and generational dynamics. He is one of the most dynamic young speakers on the circuit today.  Seth knows that sitting through a boring or off-topic speech is utterly painful. So he keeps things edgy and interactive. He uses stories and humor extensively to craft presentations that are educational, motivational, and entertaining. He provides valuable and actionable information about the new world of work and what future focused leaders can do to prepare for it.





Break – 9:45 AM – 10:00 AM

Concurrent Sessions – 10:00 AM – 10:45 AM

Introduction to Card Not Present Payments Processing

Come discuss what it takes to process payments when the customer and the card is not present.
Decrypting Tokenization – Internal, 3rd party provider, and Network

What are the differences between tokenization offerings from gateways, acquirers, networks, and your in-house solution? This session will take you through the various options and what factors you should consider to ensure the right fit for your business.
IC3 – Internet Crime Complaint Center

Recent trends the FBI is seeing in fraudulent schemes that are cyber-based targeting both individuals and businesses. A couple of case studies will be presented to reinforce how merchants and the FBI have worked together as well as a Cyber takedown in the FBI.
Payments in LATAM – Navigating Diversity in Latin America

Latin America presents a growing e-commece market, full of hungry e-commerce shoppers ready to consume international brands. However, the payment landscape looks alarmingly different than in the US and developed economies. Local payment methods are key in a region for Card Not Present transactions. Learn what key factors lead to a successful LATAM payment offering.
Merchant Only Round Table – Current Events

Open discussion where merchants can share best practices and ask your peers questions related to current events that are impacting to payments industry.

Networking Break – 10:45 AM – 11:15 AM – Sponsored By PayU


Concurrent Sessions – 11:15 AM – 12:00 PM

Introduction to Chargebacks – What do They Mean to You?

Learn the basics of what chargebacks are and come away with a better understanding on how are they received, how do you respond, and what do chargebacks mean to your business.

Shining a Light on the Transaction Life Cycle

This panel will “trace” transactions from a major merchant all the way through to the card issuer and back again. Hear voices from each step of the process discuss common areas of breakage and what can be done to reduce errors.

3D Secure 2.0 Update

3-D Secure doesn’t have the best reputation. Introduced in the early 2000s, 3DS often introduced friction into online transactions, and caused cart abandonment and lost sales for merchants. Fast-forward to today … issuers and solutions providers have developed risk-based techniques to authenticate many transactions behind the scenes, and EMVCo is developing the next generation of 3-D Secure authentication protocols.

Federal Reserve – The Path to Real-Time Payments in the U.S. – Will you be prepared?

The Federal Reserve’s Faster Payments Task Force has come together to build on industry momentum and innovation to identify a path forward to achieving safe, ubiquitous faster payments in the United States. The Faster Payments Task Force recently published their final report that highlights insights from their review of faster payments solution proposals, challenges and opportunities facing the payments industry, and recommendations for next steps to making real-time payments a reality in the United States. During this session, you will learn more about what’s to come and how the work underway to improve America’s payments ecosystem could impact you. Real-Time payments are coming, will you be prepared?

Fireside Chat – American Express

This merchant only discussion allows you to connect with American Express in an intimate session. Come ask your questions in an open format.

Lunch – 12:00 PM – 1:15 PM

Concurrent Sessions – 1:15 PM – 2:00 PM

ACH 101 – Perspectives from a Processor and a Merchant

What is ACH and how does it work?  Learn the pros and cons of accepting checks in your business.

Recurring Payments – Tools of the Trade

What tools do recurring merchants use to optimize recurring billing performance? How does payment method mix and mobile impact this process?

Why ID Theft is a Payments Problem?

There is a seamingly constant stream of headlines detailing identify theft. Does this impact your business? Is there a downstream impact of identify theft on payments? What areas are vulnerable? What should merchants look for and what can they do to protect themselves?

Improving Authorization Management for Card on File (Stored Credential) Transactions -VISA Oct 2017 Mandate & Requirements

‘Card on file’ ecology of transactions is growing at a rapid pace. VISA is mandating change to meet the expanding needs of customers and business models. Identifying stored credential transactions provides greater visibility of transaction risk for issuers leading to higher authorization approval rates and completed sales, enhancing cardholder experience. It also enables participation in Real Time Visa Account Updater Service. This session will detail the rationale behind the VISA initiative, what the Store Credential Transaction Framework entails, and cover frequently asked questions by merchants, acquirers, and issuers.

Fireside Chat – Discover

This merchant only discussion allows you to connect with Discover in an intimate session. Come ask your questions in an open format.

Break – 2:00 PM – 2:15 PM

Concurrent Sessions – 2:15 PM – 3:00 PM

Legal Update

What are the latest legal happenings that are impacting the payments industry?  What do you need to be aware of that may impact your business?

Own and Optimize Your Payments Data

Tactics to spend less time gathering payments reports and crunching numbers, and more time optimizing performance. You’ll walk away with automation tips that ditch spreadsheets and help you compare provider performance, understand your ROI and assure you don’t fall below your payments goals.

Payment KPIs – Managing Payments by the Numbers

What metrics are your peers watching to manage and prioritize their business and where do they get the numbers?

Outgoing Payments – The Other Side of the Coin

Traditionally we focus on how to best receive payments.  Business models where companies need to both receive and remit payments globally are becoming the norm.  Learn what merchants should consider when sending money globally.

Merchant Only Round Table – Keep Recurring Recurring ‘Til Death Do Us Part

Open discussion where merchants can share best practices and ask your peers questions related to processing recurring billing and installment transactions.

Networking Break – 3:00 PM – 3:25 PM – Sponsored By PayU


Prize Drawing – 3:25 PM to 3:30 PM

Mainstage Speaker – 3:30 PM to 4:00 PM

Listen in as representatives from Discover take the main stage.

Mainstage Speaker – 4:00 PM – 4:30 PM

Representatives from Visa will speak on the The Future of Authentication

Daily Wrap-up – 4:30PM – 4:45 PM

Registration open 7:30 AM – 4:00 PM

Breakfast – 7:30 AM – 8:30 AM


Cafe Connect – 8:00 AM – 5:00 PM – Sponsored By Discover


Daily Welcome – 8:30 AM – 8:45 AM

Keynote Speaker – 8:45 AM – 9:45 AM

Michael Marx is Visa’s Senior Director of Visa Inc. Research and Insights and will wow Forum attendees with his insightful views on the economy and the payments ecosystem.  Michael receives rave reviews for his ability to explain difficult statistics and sometimes scary financial trends in a manner that is easy to understand.  Merchants can quickly apply his insights to their own payments environment.


Break – 9:45 AM – 10:00 AM

Concurrent Sessions – 10:00 AM – 10:45 AM

Why Use Multiple Processors?

What benefits do merchants see by leveraging multiple payment providers?  Merchants will share their experiences, pain points, and lessons learned.

Mitigating cross-border payments risks with a mix of low-tech hi-tech approaches

Competing in emerging markets is inherently risky. In addition to facing numerous regulatory and legal challenges, merchants have to untangle the complex cobweb of alternative payment methods including bank transfers, installments and cash-based voucher options. This session will explore best practices for catering to consumer habits and expectations in emerging markets, while balancing it with boosting payment reliability and maximizing conversion rates. Among other smart payments technologies, we’ll discuss the role of multi-tiered dynamic routing and mobile-optimized flows.

Fighting Fraud – Leveraging Internal and External Fraud Prevention Tools

How should merchants balance the responsibility of fraud prevention between in-house tools and 3rd party provider offerings? Come learn how experts have navigated the options in building their fraud mitigation solutions.

Merchant Only Round Table – Chargebacks

Open discussion where merchants can share best practices and ask your peers questions related to receiving and responding to chargebacks.

Managing a World of Currencies

Ensuring customers can pay in their preferred currency is only one side of the coin. The flip side entains the factors that you should consider when managing what currencies you receive from your acquiring partners.

Networking Break – 10:45 AM – 11:15 AM – Sponsored By PayU


Concurrent Sessions – 11:15 AM – 12:00 PM

BIN Level Analytics – Payments are not Logical but Data Don’t Lie

Learn how your peers are diving into their payments data at the BIN level. Learn the benefits and get tips on how you can navigate through the BIN data in the search for incremental profit and savings.

Costs in Payments – What does it Cost to Pay?

Who are the players that contribute to the cost of payments?  Is there anything merchants can do to lower costs?  Come join the discussion on how to lower your payment costs.

Fireside Chat – VISA

This merchant only discussion allows you to connect with VISA in an intimate session.  Come ask your questions in an open format.

PCI DSS – Latest News and Updates on Security

Learn about security considerations when implementing e-commerce solutions and third parties for e-commerce related services that can facilitate adherence to the PCI DSS.  Additionally, learn about practical security best practices for your e-commerce environment.

Improving Authorization Rates Internationally

Congratulations.  You have expanded your payment operations internationally, but how to you optimize and improve authorization rates?  Learn how to structure your organization and leverage your partners to increase payments acceptance.

Lunch – 12:00 PM – 1:15 PM

Concurrent Sessions – 1:15 PM – 2:00 PM

Avoid a Recurring Nightmare – Tools and Tactics to Optimize Recurring Payments

Come hear a number of merchant case studies on how others have tackled involuntary churn with their recurring business.

Fireside Chat – Mastercard

This merchant only discussion allows you to connect with Mastercard in an intimate session.  Come ask your questions in an open format.

VISA Claims Resolution (VCR) Changes Coming April 2018.

VISA’s VCR program is changing the way you will receive and respond to customer disputes.  Merchants will learn how this streamlined solution will impact your process to receive and respond to VISA chargebacks.

The CNP False Decline Puzzle

The payments industry’s approach to combating the growing CNP fraud problem has the unfortunate and unintended consequence of false declines.  Learn what is really behind the decline reason ‘Do not honor’ and what players in the payments space can do to piece together this puzzle.

Australia – Payments in the Land Down Under

An overview of the payments landscape in Australia. With a population of 25m English speakers and a growing eCommerce market Australia is estimated to have an eCommerce market of 25B USD in 2017.

Break – 2:00 PM – 2:15 PM

Concurrent Sessions – 2:15 PM – 3:00 PM

How to Run a Successful RFP

Learn best practices for preparing and executing a successful request for proposal process.  This includes gathering your business requirements, composing an RFP document, selecting prospective vendors, RFP response scoring, and vendor selection.

Merchant Only Round Table – Account Updater

Open discussion where merchants can share best practices and ask your peers questions related to leveraging the account updater features.

Smart Risk Management

Fraud prevention tollgates add friction, processing time, and customer dissatisfaction.  This session will discuss the necessity of a comprehensive end to end risk management framework that allows companies to be more innovative, profitable, and customer friendly.

Payments in India – 20 Million vs 1 Billion

Although you can process cross border in India, you will only reach 20 million consumers.  Accepting local cards allows over 1 billion people to do business with your company.  Learn this an more as we dig into the specifics of processing payments in India.

The Future of Payments – From the Leaders of Payments

BI Intelligence predicts there will be more than 24 BILLION IoT devices in use by 2020.  Payments are evolving to align with the ever changing point of purchase landscape, emphasizing the critical importance of readying your business to keep pace.  In this session, senior leaders from across the payments industry will their insight on both near future and farther reaching impacts to payments.

Networking Break – 3:00 PM – 3:25 PM – Sponsored By PayU


Prize Drawing – 3:25 PM – 3:30 PM

Mainstage Speaker – American Express – 3:30 PM to 4:00 PM

Come listen to representatives from American Express on the main stage.

Mainstage Speaker – Mastercard – 4:00 PM – 4:30 PM

Come listen to representatives from Mastercard on the main stage.

Daily Wrap-Up – 4:30 PM – 4:45 PM

Closing Reception 4:45 PM – 6:15 PM

Sponsorship opportunities are still available. Contact us at today if interested.


Discover Network Café Connect
dLocal Opening Reception
Ingenico ePayments Opening Reception
Ethoca Closing Reception and Lanyards
PayU Tuesday/Wednesday Coffee Breaks
Kount Golf Outing
First Data Golf Outing
Cardinal Commerce Tuesday Breakfast
Tuesday Lunch
Vantiv Hotel Keys
Vindicia Keynote Speaker
Chargeback Gurus First Time Attendees Reception
Verifi Attendee Gift Bags
Here are some of the companies who will be attending the forum this year in Seattle.

24 Hour Fitness
A&A Global Imports, Inc.
ABC Financial Services
Adobe Systems
Affiliated Acceptance Corporation
Agora/Publishing Services
Aite Group
Allegiant Air
Alpha Payments Cloud
American Express
Americas Market Intelligence
Atlantic Coast Brands
BB Consulting
Beachbody, LLC
Big Fish Games
Bluegreen Corporation
Bold North America, LLC
CDS Global
Chargeback Gurus
Chargelytics Consulting
Children International
Clarus Commerce
CMS Payments Intelligence
Constant Contact/Endurance
Credit Simple
Digital River
DISH Network
Dunkin’ Brands
Electronic Billing
Emergent Payments, Inc.
Epic Games
Experian Consumer Services
Federal Bureau of Investigation
Federal Reserve System
First Data
Flower Shop Network, Inc.
Gap Inc
Glenbrook Partners
Go Daddy Operating Company, LLC
Groupon Inc
HomeServe USA
Hudson’s Bay Company
Ingenico ePayments
Isagenix International, LLC
JCB International Credit Card Co., Ltd.

Jewelry Television
Johnson Health Tech NA
JPMorgan Chase
Juice Pluse
Kount Inc
LifeLock a Symantec Company
Marqeta, Inc.
Mercado Pago Brasil
Meredith Corp
Nations Info Corp
Paul Larsen Consulting
Payment Operations Group
Pinterest Inc.
Polly Bauer & Associates
Riot Games
Rodan & Fields
RPGC Group
Shutterfly, Inc
SiriusXm Radio Inc.
Synapse Group, Inc.
Telogis, A Verizon Company
Texas Comptroller of Public Accounts
The Juice Plus Company
The New York Times
The Steamship Authority
Time Inc.
TN Marketing, LLC
Uol Boa Compra
Vesta Corporation
Victoria’s Secret Digital
W. Capra Consulting Group
Wells Fargo