The PaymentsEd Merchant Board of Directors is made up of payments experts from some of the most recognizable brands in the world. This all volunteer based board all share the same dedication and love for the payments industry and the organization and are key drivers of the success of PaymentsEd. Are you interested in joining this amazing group?
Jen is currently the Lead for the Network Operations team at Cash App. Previously she was the Head of Third Party Partnerships and Global Payment Operations at Amazon.
Jonathan Lee is on the Payments Operations team at Netflix in Los Gatos, CA. His team works to ensure that subscribers have a seamless experience by maximizing authorization rates and minimizing payments-related churn. Jonathan works closely with strategic market leads, finance, and engineering teams for global initiatives and optimizations.
Calvin is a part of the Payments Partnerships team at Google. His team is responsible for Google’s global payment processors, tax invoicing partners, and ID&V partners. He has worked extensively on key initiatives to improve authorization rates, lower payment processing fees, and improve chargeback recoveries.
John Bopp is the Director of Billing Operations at Asurion in Nashville, TN. He is responsible for the governance of a high-volume transaction processing environment within a company focused on helping customers enhance their lives through technology. He has managed payments within the functional areas of information technology, operations, and finance during his career in telecommunications and related services.
Pete has a wealth of knowledge in the global subscription and payments space. Over the past 10 years, he has worked to help brands build their global presence by strengthening their ecommerce and payment capabilities.
As Sr. Product Manager at Warner Brothers Discovery (HBO Max), Pete is charged with providing payment capabilities that align with WBD’s growth strategy.
Maggie Cheung is the SVP of Operations at Spokeo in Pasadena, CA. She leads the Payments and Fraud, Customer Care, and the B2B teams. She is responsible for ensuring a frictionless payment experience and providing top-notch customer service for the subscribers. Her team works closely with the engineering, product, and finance teams, as well asvendors, to drive customer satisfaction and to reduce subscriber churn. She understands the critical role that payments and customer service experiences play in the customer journey and is committed to providing a secure, convenient, and seamless payment experience for all the customers.
Eagle Advisors
Josh is a value-driven executive leader with experience working at early-stage startups and has demonstrated the ability to shift gears and take high-speed turns with pinpoint accuracy. Josh has more than 15 years of digital subscription service expertise and has led teams in billing and payments, customer service, sales, retention, operations, partner onboarding, product management, compliance, and accounting. His wide breadth of knowledge enables him to see beyond the obvious and deliver a holistic perspective with a customer-first mentality
Kevin Salerno has more than 20 years of software development experience and is currently the Billing And Payments Architect at NewFold Digital. Over the past 15 years, he has worked as a development lead in designing and implementing enterprise business systems and applications. A key focus of his has been designing and building a billing and payments solution that could scale to support an evolving product catalog and maturing business models. Kevin plays a vital role in ensuring the payments solution minimizes organizational costs and customer friction while maximizing revenue and customer retention.
An executive leader skilled in analyzing existing operations, building and implementing new strategies, processes, and technologies that improve productivity, customer satisfaction and efficiency. A payments professional leader who has volunteered countless hours to shaping PaymentsEd focused on educating payment professionals.
Jay Matthews has worked in the area of billing and payments for 20+ years. His areas of responsibility include payments and fraud mitigation strategy and billing process management. During his time in the industry, Jay has had the opportunity to view payments from three different functional areas, Finance, Operations, and Marketing, which has given him a unique perspective on strategy development. Jay holds a B.S. in Economics from Pamplin College of Business at Virginia Polytechnic Institute and State University.
Scott Adams, CEO/Founder of FraudDeflect.com / CNPMentors.com is a veteran payments professional with 20+ years of experience in online business, the card-not-present financial community, and the affiliate marketing community. Scott founded CNPMentors to help merchants get out of chargeback monitoring programs, or better yet, reduce chargebacks and fraud before they happen with education and training plus consulting services. More recently, Scott co-founded FraudDeflect to provide chargeback management and VIsa Compelling Evidence 3.0 in an easy to use and transparent manner. Scott is a past VP of Friendly Fraud at Kount, Director of Fraud and Risk for Riot Games, a trained keynote speaker, a fixed-wing and rotor-wing pilot, and a purple belt and instructor in Brazilian jiu-jitsu.
Founding chairman of the Payments Education Forum, Polly’s credit card expertise spans 45 years. She is past President and CEO of The Home Shopping Network Credit Corporation and best selling author of the award winning book The Plastic Effect. Her passion and commitment to helping merchants and consumers stay credit savvy, credit smart and payments profitable fuels her keynote speeches and drives her consulting business.
Executive Director
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