Oath, Director, Global Payments and Risk
Jay Matthews is the Director of Global Payments and Risk at Oath Inc. (Formerly AOL) His responsibilities include payments and fraud mitigation strategy and billing process management. During his 19 years with the company, Jay has had the opportunity to view payments from three different functional areas, Finance, Operations, and Marketing, which has given him a unique perspective on strategy development. Jay holds a B.S. in Economics from Pamplin College of Business at Virginia Polytechnic Institute and State University.
LifeLock, Inc., Compliance Manager
Josh Mathers was responsible for payment operations at LifeLock for over 5 years with an emphasis on improving the subscription billing lifecycle, managing payment operations, and improving customer retention. A key priority was to implement a new subscription billing platform and lead the charge of a large scale migration across billing systems. Josh is currently a Compliance Manager at LifeLock, Inc. with the primary focus being to preserve the company’s integrity by ensuring it stays on a lawful and ethical course.
Barbara Hvasta, Treasurer – PaymentsEd Forum
Versizon Connect, Senior Director, Strategy, Fuel & Payments
Barbara Hvasta is Senior Director of Strategy, Fuel & Payments at Verizon Connect. Her 20 years of payment experience include vice president roles at Visa, MasterCard, US Bank Voyager Fleet Systems and FirstBank. Barbara’s well-rounded experience includes consulting in 20 countries on card and loyalty programs, general manager of a bank’s pre-paid portfolio, consultant to the NFL, and in global billing and payments for eBay. She is also an active member of the Federal Reserve Bank’s Faster Payments Task Force.
Kevin Salerno, Secretary – PaymentsEd Forum
Constant Contact, Billing And Payments Architect
Kevin Salerno has more than 18 years of software development experience and is currently the Billing And Payments Architect at Constant Contact. Over the past 10 years, he has worked as a development lead in designing and implementing enterprise business systems and applications. A key focus of his has been designing and building a billing and payments solution that could scale to support Constant Contact’s evolving product catalog and maturing business models. Kevin plays a vital role in ensuring the payments solution minimizes organizational costs and customer friction while maximizing revenue and customer retention.
Ancestry.com, Senior Manager – Electronic Payments & Fraud
Derek is the Senior Manager of Electronic Payments and Fraud Prevention at Ancestry.com. In his role, Derek is responsible for the operation and optimization of the payment processing activities for Ancestry’s family of domestic and international websites including Ancestry.com, AncestryDNA,Archives.com, Fold3.com, and Newspapers.com. His focus ranges from upfront payment conversion to retention efforts with recurring and recycling processes. Derek has been a part of the Ancestry team for 10 years and plays an active role in the ecommerce payments space speaking regularly on recurring payment best practices and more.
Director of Professional Services
Destine Borchardt joined ABC Financial Services in March 2009, was an assistant to the Integrated Payment Services division focusing on point of sale retail processing. In December 2011, she was promoted to the Director of Professional Services. Destine’s main goal is to increase profit while managing daily operations, working with other management to create and establish policies and procedures and oversee the implementation and prioritization of these procedures for both retail and recurring merchant processing.
Jet.com, Director of Payments and Fraud Prevention
Caleb Callahan is the Director of Payments and Fraud Prevention at Jet.com where he owns the strategy and execution for payments and fraud prevention in the rapidly growing startup. Caleb’s responsibilities include payment processing, chargeback management, and prevention of consumer fraud, promotion abuse, and return abuse. Prior to Jet he restructured fraud processes at priceline.com. Caleb draws on his experience and roles in finance, IT program management, operations, and product management before settling into a focus on fraud and payments.
Amazon, Senior Manager Payments Business Operations
Jennifer Dailey-Helgestad is a Senior Manager in the Payments Business Operations team for Amazon. She oversees the global team responsible for oversight of Payment Partners and the teams that liaisons between the Customer Service organization and Payments. Her teams focus on removing payment friction for customers while continuously improving the operational support for the multitude of Amazon businesses.
Netflix, Senior Manager Global Payments
Josh manages payment processing at Netflix.com in Los Gatos, CA. For over ten years he has worked for online merchants with auto-recurring subscription business models. During this time Josh has managed payment processing efforts, including revenue and fee optimization, fraud prevention strategies, the addition of new payment methods, as well as the expansion into international markets. Prior to Netflix Josh managed at SurveyMonkey, the world’s largest online survey platform, and before that at Ancestry.com, the world’s leading online family history resource. He obtained his undergraduate degree from BYU and his MBA from Westminster College.
HomeServe USA, Director of Billing
Brian Kehn is the Director of Billing at HomeServe USA. He manages the billing team day-to-day operations in a high volume transaction environment. He is responsible for ensuring the integrity of the billing system by establishing appropriate system of metrics and controls, maintains billing vendor relationships to ensure compliance with billing industry standards and supports client operational requirements related to new marketing efforts.
The Juice Plus Company, Director of Global Payment Operations
Melissa Joyner is the Director of Global Payment Operations at The Juice Plus+ Company in Memphis, TN. She has led their Payment Operations team for the last 15 years through impressive global growth. Melissa has worked with numerous processors globally, managed and directed chargeback processes, managed the US Payment Operations and advised more than 20 countries on payment processes and best practices
Spokeo, Manager of Payments and Fraud Prevention
Brynn Stenslie is the Manager of Payments and Fraud Prevention at Spokeo. In this role, she leads all aspects of payment processing, fraud prevention and detection strategies, and chargeback management. Her responsibilities include managing the day-to-day payment and fraud operations, as well as developing and implementing strategies to increase revenue and decrease fraud and chargeback losses. Brynn has been a part of the Spokeo team since 2011.
Polly Bauer & Associates
Founding chairman of the Payments Education Forum, Polly’s credit card expertise spans 45 years. She is past President and CEO of The Home Shopping Network Credit Corporation and best selling author of the award winning book The Plastic Effect. Her passion and commitment to helping merchants and consumers stay credit savvy, credit smart and payments profitable fuels her keynote speeches and drives her consulting business.
Joan Radtke is the former Sr Director of Payments at EVINE Live, a digital commerce company that offers customers multiple ways to shop and interact via television, online, and on mobile devices. Joan has been in the CNP industry for 20+ years and is recognized as a teacher, mentor, and guide in the credit card payments environment.
An executive leader skilled in analyzing existing operations, building and implementing new strategies, processes, and technologies that improve productivity, customer satisfaction and efficiency. A payments professional leader who has volunteered countless hours to shaping PaymentsEd focused on educating payment professionals.
The Juice Plus Company, LLC.
David started his employment with The Juice Plus Company,LLC(TJPC- Formally NSA,LLC) in 1979. David has served in multiple areas for TJPC, from Insurance and every level of Operations and Payment Processing management. Presently he serves as the Senior Director of International Operations and Field Payroll. David joined the Board of the PaymentsEd Forum in 1993 and went on to serve in each Executive position, ultimately Chairing the PaymentsEd Forum for three years. He subsequently was awarded the Eagle award in 2001 and continues to serve in an Advisory position.
Laura is currently the Payments Ed Forum Executive Director. She was the Sr. Credit Risk Operations Manager, eCommerce, Advance Auto Parts responsible for the areas of payments, risk, disputes and fraud for Advance Auto Parts. She handled B2C eCommerce and Commercial eCommerce recurring billing channels. Previously Laura held positions with ShopNBC/Evine handling the operational portion of the Credit Department: including risk, fraud, and an inbound payment unit. Prior to moving into the retail & ecommerce environment, Laura handled fraud and investigations on credit, debit and commercial cards for two national banks.