29th Annual PaymentsEd Forum

The Westin Boston Waterfront Hotel – Boston, Massachusetts
August 6 – 8, 2018

 

Reserve Hotel Room

The PaymentsEd 2018 Forum is being held in beautiful Boston, Massachusetts from August 6th to 8th and always promises to be the best payments education and networking event in the industry. It is the only event focused solely on educational and networking opportunities and is the can’t miss payments forum of the year.

The Forum is all about payments professionals helping payments professionals. The agenda includes panel discussions, round table conversations, and main stage presentations on the topics of greatest interest to the payments industry.

See you in Boston!

Register for the 2018 PaymentsEd Forum

Your Source for Payments Education

Join payments professionals from all over the world for the 2018 PaymentsEd Forum in Boston, MA, August 6-8, 2018

Register today!

Merchants Attendees

A Merchant Attendee sells product or services directly to consumers in a card not present payment environment

Merchants Registration Fees

Early Bird Discount
January 1, 2018 – May 15, 2018 $795.00

Full Registration Fee
May 16, 2018 – August 8, 2018 $1095.00

Special Group Pricing
Register five (5) or more attendees at one time and save even more. Save an additional $75.00 off of the Early Bird registration fee for Merchants. This reduces the cost to $720.00 per attendee.

Non-Merchant – Registration Fees

Early Bird Discount
November 14, 2017 – May 15, 2018 $1395.00
Full Registration Fee
May 16, 2018 – August 9, 2018 $1595.00


Registration open 1:00 PM – 7:00 PM

Women In Payments & Fraud 3:00 PM – 5:00 PM

The PaymentsEd Forum is celebrating female professionals through collaboration and networking

Now more than ever, women are excelling in fraud and payments and greatly influencing the industry. As this community continues to evolve and diversify, it’s our mission to create opportunities allowing women to empower other women.

Join us at the Women in Payments and Fraud meeting August 6 at the Westin in Boston! The PaymentsEd Forum is hosting a networking and information sharing specifically for women professionals.

Attendees will also have an opportunity to hear from industry leaders sharing their success stories and challenges overcome along the way.
 
This event is free to attend, however space is limited. Please note that you do not need to be a registered attendee of the PaymentsEd Forum event. We look forward to seeing you there.

 

 

First Time Attendees Reception 5:00 PM – 6:00 PM

Networking/Opening Reception 6:00 PM – 7:30 PM

Registration open 7:30 PM – 4:00 PM

Breakfast – 7:30 AM – 8:30 AM

Cafe Connect – 8:00 AM – 5:00 PM

PaymentsEd 2018 Welcome – 8:30 AM – 8:45 AM

Keynote – 8:45 AM – 9:45 AM

Break – 9:45 AM – 10:00 AM

Concurrent Sessions A – 10:00 AM – 10:45 AM

Introduction to eCommerce payments

Operations

An overview of eCommerce payments and how your processor can help you manage while optimizing approvals and reducing cost.

How we built a risk-profiling system in-house

Risk / Security

Double-digit growth, launching a new marketplace model and opening the floodgates on free trial resulted in chargebacks growing faster than our business. The surge came from a mix of ‘evil’ and ‘friendly’ chargebacks, however, this session focuses on how we attacked the ‘evil/fraud’ aspect of it. Like many others, we were faced a build v/s buy dilemma. We explored 3rd party platforms but ultimately felt that we could build a simple yet sophisticated system in-house. This session is about our journey that lead to a hybrid solution that mixed our data with third-party platforms to create a scalable and affordable in-house system.

Strategies to Advance U.S. Payment Safety, Resiliency and Security

Risk / Security

Maintaining strong payments security practices is a continuously moving target given the ever-evolving payments ecosystem and dynamic nature of the threat environment. The commitment to improve security is a priority throughout the payments industry. This session will cover the work efforts to support the payment industry such as the Data Sources that highlight broad-reaching intelligence reports and payments fraud trends. Hear from the Federal Reserve about a number of initiatives and collaborative efforts designed to tackle tough issues such as data protection, payment identity management and cybersecurity.

Acquiring and Retaining Chinese E-Commerce Merchants

International

With intense ecommerce momentum in China, Chinese ecommerce merchants are increasingly gaining permanence and chipping away at the percentage of traditional retail sales. They are also expanding into new international markets with force. This presentation will focus on providing an initial overview of the largest Chinese e-commerce retailers transacting internationally. Additionally, we will focus on the specific needs with international expansion – particular to the payments industry and securing a piece of the pie in foreign ecommerce markets. Leave this presentation with strategies on how to best support Chinese ecommerce merchants with their payment and customer conversion needs in foreign markets.

Merchant Only Session – Reward Cards: Merchant High Cost of Acceptance vs. Realization of Expected Spend Lift

Operations

With the increased issuance of high rewards credit cards, consumers have more options than ever for how to maximize their purchasing power at the point of sale. Come listen to a panel of merchants discuss how they balance the high cost of accepting rewards cards vs the increased levels of spend potential these cards promise. Verizon-led panel representative of merchants across POS, bill-pay, and online purchases.

Fireside Chat – VISA

Roundtable

Join representatives from VISA as we have an open dialog where you can present questions in an intimate session to better understand how recent and upcoming changes to VISA programs will impact your business. This session is an open format without a set agenda or power point presentation.

 

Networking Break – 10:45 AM – 11:15 AM

Concurrent Sessions B – 11:15 AM – 12:00 AM

What’s the Best Way to Eliminate Ecommerce Friction? Get the Customer Involved!

Risk / Security

CNP fraud, customer disputes, false declines, friendly fraud, customer dissatisfaction and mounting costs. These are some of the biggest hurdles faced by today’s ecommerce merchants and card issuers. The good news is there’s a new way to fight back – get the customer involved! Ethoca and a panel of merchant and issuer experts will discuss some of the ground-breaking, engaging and non-invasive ways they’re inserting the customers into the fraud management process and drastically improving the ecommerce experience for all parties involved.

Card Account Updater – Optimization and Non-Standard Uses

Operations

Don’t just read your card account updater responses – read into them! Use some of the suggestions from this session to communicate with your systems and customers in a more insightful manner. We’ll be looking at: Services from American Express and Discover, services outside the US, responses, patterns, triggers/timing, and expansion.

The Future of BINs: What You Should Be Doing Now to Prepare

Operations

In 2017, the International Organization for Standardization (ISO) announced a change to the BIN length standard in response to an industry shortage of the numerics used for identification of issuers.   The change, from six to eight digits, will have broad implications to the entire payments ecosystem.  This session will cover impacts of the change to Visa and its stakeholders, including merchants and will include implementation timeframes, plans and best practices for the migration.

PSD2 & Open Banking – What are the Implications in Europe and the U.S?

International

Attention merchants! Payment Services Directive 2 (PSD2) is here and looks to be the first step on a journey towards wider open banking, the use of open APIs enabling third party applications to access financial institution accounts. The implications of these regulatory changes will impact how consumers interact with their financial institutions, and in turn affect merchant relations with those banks. Eventually all of Europe will submit to the concept that data belongs to the citizen, not a company. We can expect a stronger regulatory hand in Europe, so what does that mean for US merchants selling to European customers?

Accounting 606

Operations

Roundtable: Current Events

Roundtable

Join your peers in an open discussion where you can share experiences and ask questions related to current events that are impacting the payments industry.  Come prepared to engage as there is no set agenda or power point presentation.

 

Lunch – 12:00 PM – 1:15 PM

Concurrent Sessions C – 1:15 PM – 2:00 PM

Go Local Strategy for Growth markets: Using Payments as a Strategic Lever to Expand User Base and Grow Revenues

International

Whether we like it or not, alternative payment methods are an irreplaceable part of the day to day lives of emerging market consumers. This is how locals pay their for their bills, groceries, restaurant meals, retail and online purchases. In fact, in many EMEA, APAC and LATAM countries, banks transfers, local cards, e-wallets and cash methods are responsible for the bulk of transactions, so they are not alternatives at all. This session will explore how today’s leading global merchants view the role of local payments in their expansion strategy and highlight why a ‘Go Local’ strategy must entail localization of payments, as well. Speakers will discuss approaches to implementing a ‘Go Local’ strategy in their organizations. Our aim is to demonstrate that adding local payment methods to your payment mix will result in more than just closing a revenue gap, it will position your company as a local-savvy brand and drive loyalty.

Opening the Consultant’s Playbook: Four Ways to Curb your eCommerce Transaction Costs

Operations

Join international payments experts, to learn how to reduce your costs and optimize arrangements across your card supply chain. Card processing invoices can be thousands of pages long, and knowing what to look for and which questions to ask your suppliers can be complex, time consuming and resource demanding.

 Invasion of the Body Snatchers: Combatting Account Takeover

Risk / Security

When a good customer suddenly goes bad, more often than not, account takeover (ATO) is to blame. Fraudsters are tricky, and are increasingly relying on ATO to infiltrate businesses via known, trusted user accounts. By snatching legitimate accounts, user trust and engagement on your platform is eroded. Quickly and proactively identifying and preventing compromised accounts benefits not only your customers, but also builds trust and loyalty to your brand. Learn how savvy companies are automatically blocking these bad actors at scale and providing additional benefit to users – without adding friction.

Quiet Conversion: Greasing the Gears of Card-on-File

Operations

Merchants with subscription-based business models are used to suffering churn from reasons such as expired and stolen cards, friendly fraud, and simply fickle consumers looking for any excuse to cancel a contract. Retailers, gaming merchants, and top-up service providers are now jumping into the Card-on-File game and are suddenly facing the same problems. But critical tools like account updater can’t help them – the system has been built on a batch-based billing infrastructure…until now. The card networks are releasing auth-saving tools that work in real time – including account updater, network tokenization, and better global coverage for everything. But do these capabilities deliver the same revenue as subscription merchants have come to expect? What’s the ROI? What’s the catch? And possibly, is this a game changer for recurring merchants, too?

Monetizing LATAM: How to Run a Successful eCommerce Payment Operation in Latin America

International

The way Latin America shops is changing dramatically. High levels of internet penetration are helping the eCommerce market to grow at an incredible pace, but the region is fraught with difficulty for international merchants looking to take advantage of exciting opportunities in countries such as Brazil, Mexico and Argentina. Growth opportunities for international merchants in Latin America are constrained by a lack of understanding around local consumer payment habits and operational challenges relating to fraud, tax and market compliance.Come learn best practice approaches to payment processing across its key markets, explore fraud prevention techniques and address the most pressing barriers to trading compliantly with customers in Latin America.

 Roundtable: Recurring Best Practices

Roundtable

Join your peers in an open discussion where you can share experiences, best practices and ask questions related to recurring and installment billing payments. Come prepared to engage as there is no set agenda or power point presentation.

 

Break – 2:00 PM – 2:15 PM

Concurrent Sessions D – 2:15 PM – 3:00 PM

Building a Credit Card Analytic Reporting Program

Operations

We all need to set goals and show progress to our organizations. This session looks at the challenges of creating and delivering Key Performance Indicators (KPIs) that benefit all stakeholders within the organization. Topics to be covered include: what to report on, how to deliver both good news and not so good news, how KPIs can both help and hinder projects and funding those projects. Examples of several KPIs will be explored along with real-world examples of success. Attendees will gain knowledge and insights that can be applied in their organization.

Successful Tactics for Achieving Sales Retention and Optimizing Your Recurring Payments Program

Operations

Join Jewelry Television, an omni-digital CNP retailer, who will demonstrate how they have leveraged actionable insights from business analytics to optimize sales recovery and improve customer satisfaction. Learn how the use of analytics, authorization optimization, and internal staff training can help you to resolve point of sale declines as well as cure recurring billing delinquencies leading to substantial revenue recovery as well as material cost savings.

MasterClass: Mitigating Operational Pains and Reduce Chargeback Losses

Risk / Security

In 2018, Javelin and Verifi collaborated to publish insights into the chargeback challenges which merchants and issuers face. Consumers for the first time have provided a clear insight into how their shopping behavior and brand affinity changes when a chargeback occurs.   Join us as we dig into the details of their research and highlight key findings that can be applied to your business.

Africa – The Next Digital Payments Revolution

International

Africa is the next billion-person market made up of 54 countries. However, it is not just the population size, but their buying power and influence that is important. These are compelling factors that have a rapidly increasing number of global merchants considering expansion there. These young and high-growth markets are at the cutting edge of global consumer behavior, without the burden of entrenched distribution channels or legacy infrastructure for entrants to overcome. In this session, we’ll explore: why Africa is the next e-commerce revolution, market trends driving consumer strategy, how to solve the currency complexities and repatriation, and finally an in-depth risk analysis.

Managing Mass Cross-Border Payouts for eCommerce Marketplaces

International

Increasingly ecommerce marketplaces need to make regular, mass cross-border payouts to their sellers/platform partners.     Making these payouts in a timely, cost-effective, secure and transparent fashion is increasingly critical for success.However, unlike payment acceptance, for which there are hundreds of well-established service providers with clear points of differentiation, solutions for cross-border payouts are still emerging, with current service providers offering a wide range of options. This session will highlight some of the challenges and solutions facing ecommerce marketplaces in managing global seller payouts.

Fireside Chat – Discover

Roundtable

Join representatives from Discover as we have an open dialog where you can present questions in an intimate session to better understand how recent and upcoming changes to Discover programs will impact your business. This session is an open format without a set agenda or power point presentation.

Networking Break – 3:00 PM – 3:30 PM

Mainstage – Visa – 3:30 PM – 4:00 PM

Evolution of faster payments / electronic disbursements

Mainstage – 451 Research – 4:00 PM – 4:30 PM

Customer Experience: A prerequisite for payments and commerce innovation


Consumers now expect to be able to securely purchase what they want, when and where they want it. The challenge comes in addressing these heightened expectations while simultaneously keeping the customer experience front and center. In this session, 451 Research will discuss what types of experiences are resonating with shoppers, and how to deliver them against the backdrop of an evolving fraud landscape.

Daily Wrap-up – 4:30 – 4:45 PM

Registration open 7:30 PM – 4:00 PM

Breakfast – 7:30 AM – 8:30 AM

Cafe Connect – 8:00 AM – 5:00 PM

Daily Welcome 8:35 AM – 8:45 AM

Keynote – 8:45 AM – 9:45 AM

Break – 9:45 AM – 10:00 AM

Concurrent Sessions E – 10:00 AM – 10:45 AM

What is the Future of the U.S. Payment System?

Operations

The United States stands on the verge of a transformation regarding how businesses and consumers make payments. Rapid technological innovation, demand for faster and smarter payments, and the impressive will of the industry have collided to create an unprecedented opportunity. The Federal Reserve convened more than 300 payment system stakeholders for over two and a half years as part of the Federal Reserve’s Faster Payments Task Force to improve the U.S. payment system. The Faster Payments Task Force published The U.S. Path to Faster Payments in July 2017. Included are insights from 16 faster payments solution proposals, challenges and opportunities facing the payments industry, and 10 recommendations for charting the path to real-time, ubiquitous payments by 2020 in the United States. During this session, you will hear highlights from the Federal Reserve and real-time payments industry professionals about the work that has been done, planned next steps, and how these work efforts may impact you. Attend this session to help ensure you’ll be ready!

Using BIN Analytics to Unlock More Insights From KPIs and Other Current Metrics.

Operations

This session will look at BIN analytics and discuss the low hanging fruit that each company could gain by simply leveraging the dashboards and KPI metrics that they already have in place. Expanding your reporting to include BIN analytics can feel like a daunting task. Join us as we look at how merchants have added additional insight to existing reports and what business processes can be benefited by using BIN intelligence. Come away more comfortable with BIN analytics and start to see the vast opportunities that are available.

Upcoming MasterCard Chargeback Changes

Operations

Authentication and Security in the Payments Ecosystem

Risk / Security

Secure authentication is one of the greatest challenges facing the industry, and the technology sector as a whole. How can we create and support secure, portable identities for consumers and offer robust authentication without imposing undue friction (and making consumers less likely to comply)? This presentation will lay out the primary challenges of authentication as it relates to the payments ecosystem, and highlight best practices for merchant service providers and merchants as they seek to balance security with convenience.

Card Not Present Fraud Operations Survey

Risk/Security

Fireside Chat – American Express

Roundtable

Join representatives from American Express as we have an open dialog where you can present questions in an intimate session to better understand how recent and upcoming changes to American Express programs will impact your business. This session is an open format without a set agenda or power point presentation.

Networking Break – 10:45 AM – 11:15 AM

Concurrent Sessions F – 11:15 AM – 12:00 PM

Benefits of Adding Debit and ACH Support

Operations

Debit and ACH acceptance options continue to grow and evolve. Traditional routing along credit rails has typically been a merchant default for processing. More and more options for using debit and ach for acceptance and payouts are becoming available. This sessions will explore the uses and benefits merchants can experience by alternative payment processing paths.

Recycling Benchmarking Survey

Operations

Is subscription recycling an art or a science? There are many factors and varied approaches that can be leveraged to drive down involuntary churn. How does your process compare to other merchants? Join us to as we cover the results of our recent survey highlighting how your peers are tackling this hugely impactful process of subscription recovery.

Building A Compelling Chargeback Response

Risk / Security

Building a response to a chargeback is complicated by the timeframes given to respond. Merchants have a lot of data, in multiple systems. Learning how to build compelling arguments will simplify the response and provide a strong case on why not all sales should be refunded and why not all chargebacks should be simply accepted.

Legal Panel

Risk / Security

Global Is Local

International

Global commerce continues to grow at hyperspeed. Today’s merchants want to remove barriers for consumers to transact.  Understanding in-country payments, transaction methodologies and consumer preference are all part of creating and expanding a Global Commerce Strategy.

Fireside Chat – Mastercard

Roundtable

Join representatives from Mastercard as we have an open dialog where you can present questions in an intimate session to better understand how recent and upcoming changes to Mastercard programs will impact your business. This session is an open format without a set agenda or power point presentation.

Lunch – 12:00 PM – 1:15 PM

Concurrent Sessions G – 1:15 PM – 2:00 PM

Case Study: Finance and Technology Fusion-How two Access Companies Combined Efforts to Win

Operations

Charlotte Crandall previously of Citrix Systems Inc. and Andrea Silveria of LogMeIn Inc. combined efforts in the recurring access subscription business when their two businesses merged(Citrix’s portfolio of “GoToProducts) in Feb 2017.  Charlotte from a finance, payments and fraud prevention background and Andi from a commerce technical specification management  background collaborated to improve the payment processing process, dunning and retry strategies and merging over 6 commerce systems into 1 Common Payment Service to create efficiency and cost savings.

The Future Of Payments

Operations

Join us as we discuss of trends, payment evolution, industry changes, and how consumer experiences and expectations are changing at a rapid pace.

The BIG Checkout Abandonment Problem: Build a Payment Experience that Converts

Operations

In this session you will learn about the issues that plague checkout abandonment and how understanding your path to conversion is critical to capturing the eCommerce opportunity. Businesses who do not build the right payment experience to will come up short on their sales goals. Find out the 3 primary causes of checkout abandonment and how to build a better payment experience that will accelerate commerce.

Crossing the chasm: Making 1-click and recurring payments work in LATAM

International

This session will discuss how to get around the various local payments infrastructure gaps in Brazil, Argentina, Mexico, Chile and Colombia to implement 1-click and subscriptions. How can you make the most of local cards and bank transfer options, tokenization options, subscription logic handling, the use of direct debit in markets such as Argentina and usage of alternative payment methods as a payment recovery mechanism. Come engage with us as we share relevant examples and best practices from merchants in Saas, Media and Entertaiment, and Consumer retail industries.

Roundtable: Chargeback Representment

Roundtable

Join your peers in an open discussion where you can share experiences, best practices and ask questions related to chargeback challenges and representment practices. Come prepared to engage as there is no set agenda or power point presentation

Networking Break – 2:00 PM – 2:15 PM

Concurrent Sessions H – 2:15 PM – 3:00 PM

A Digital Wallet Operator Solution to Reduce Cost and Fraud

Operations

Digital Wallet Operators (DWO) play a unique role in the Payment Industry and are creating solutions in which all parties in the financial ecosystem win. The session will discuss the DWO landscape and the impact on merchants, consumers, and issuers. Consumers can create a secure digital wallet that links their card account to Merchant sites. The tokenization, autofill, and optional MFA technology make for a more secure, frictionless online checkout experience. Come learn how emerging technologies are directing change in our industry.

MasterClass: Collaborating with Issuers to build Growth

Operations

In the payment ecosystem, it can be easy to forget that both merchants and issuers want the same thing – happy customers and repeat business. Understanding issuer challenges will help you find ways of collaborating to improve your bottom line. Join us as we showcase how collaborating with issuers can drive positive results for all parties involved.

Remaining One Step Ahead of Ecommerce Fraud

Risk / Security

This session will provide attendees with the latest fraud and risk trends within Latin America ecommerce payments. Come hear merchant case examples to enhance your understanding of the intricacies involved in fraud specific to this region and its unique payment methods. Attendees will leave this session with a deepened understanding of what current strategies are leading in Latin American markets to combat fraud and protect customers and merchants.

Defining a Global Payments Vendor Strategy

International

Join Google as they provide insight on how they have approached their global payments vendor strategy . Learn what dimensions and metrics were considered as a part of the analysis to determine the right vendor and payment method mix. Learn from the challenges that have been address along with key learnings on what worked and what could have been done better.

 

Networking Break – 3:00 PM – 3:30 PM

Mainstage – Mastercard – 3:30 PM – 4:00 PM

Mainstage – American Express – 4:00 PM – 4:30 PM

Daily Wrap-up – 4:30 – 4:45 PM

Closing Reception – 4:45 PM – 6:15 PM

24 Hour fitness
Acushnet Company
Agora Publishing Services
Allegiant Travel Company
Amazon
American Express
American Home Shield
Anthem Inc.
Applause
Archway Partnerships, Inc.
Atlantic Coast Brands
Automattic
Beachbody, LLC
BlueSnap
BOLD
Botelle Consulting
CardinalCommerce
Cash Flow Solutions, Inc.
Chargeback Gurus
Children International
Chubb Ltd
Citizens Bank
Clarus Commerce
Cleverbridge, Inc
Constant Contact/Endurance
Cutco
Digital River
Discover
Dish Network
Dropbox
Dunkin’ Brands
Dynadot LLC
Ellation
Emergent Technology
Epic Games, Inc
Expedia Group
Experian
Flower Shop Network
FraudPVP
FWCCI
GoDaddy Operating Company, LLC
Google
Groupon
Hallmark Labs
HomeServe USA
Intuit, Inc.
JCB International Credit Card Co., Ltd.
Jet.com
LogMeIn
MailChimp
Mastercard
Match
Microsoft
Morinda, Inc.
Nations Info Corp
Newegg
Oath Inc.
OpenSky.com
Patreon
Payment Operations Group
Payvision
Pazien
PicMonkey
Pinterest
Polly Bauer and Associates Inc.
Retail Payments Global Consulting Group
RISK IDENT
Save The Children
Sempris
ServiceMaster
Shutterfly, Inc
Sift Science
SiriusXM Radio Inc
Smartsheet
Storyblocks
SurveyMonkey
Synapse Group, Inc.
The college board
The Juice Plus Company
The New York Times
The Proactiv Company
Tickets.com
T-Mobile
TN Marketing, LLC
Transpay
UPS
uShip
Verizon
Verizon Connect
Vortex Payments, LLC
Walmart
Wyndham
Yelp